businessONLINE uses the highest level of security features available at present. All communication between your browser and businessONLINE are fully encrypted using a 256-bit SSL encrypted secure connection and is authenticated with Emirates Islamic Bank's world class Global Trust Infrastructure that meets the global standards.

Simply obtain the businessONLINE application forms from your Relationship Manager, nearest Business Banking Centre or Branch and provide the requested information.

No, all you need is an Internet connection and a compatible browser installed at your computer.

The applicable charges are published on our bank website.Click here.

You can view Account Balances, view and download Account Statement, Initiate transactions, and view Transaction history, and much more.

Please follow the below steps

• Simply visit our website www.emiratesislamic.ae and click on the “Login” & select businessONLINE”.
• Enter your Subscriber ID, User ID, your login password and click on “Login”.
• Select an authentication method from the options available and enter the OTP or response code accordingly. Upon successful validation, you can access businessONLINE.

Yes, you can access businessONLINE via your mobile device. The businessONLINE app is available for download from the AppStore and Google Play Store, for free. Just open AppStore or Play Store and search for “businessONLINE – Take Control”, you will see the app with Emirates Islamic Bank logo.

In case you have forgotten your password, there is a very simple process to create a new password for yourself. On the login page, click on the ‘forgot password’. All you need to do is enter your Subscriber ID, User ID and Generate OTP. This is done to validate your details. After this you can create a new password.

If your User ID is disabled in businessONLINE, you may contact our Client Service team for assistance.
Customer Service
Tel: +971 4 3160065
Email: [email protected]

Please contact Emirates Islamic Bank’s Client Services for assistance.
Customer Service
Tel: +971 4 3160065
Email: [email protected]

No, you will not be able to change your User ID, however, you may request for the existing User ID to be deleted and can request for a new User ID to be created (as required).

With businessONLINE, you have access to your account information 24 hours a day, 7 days a week.

Upon creation of profile an email notification will be sent to the contact person of the company.

Anyone who has banking relationship with Emirates Islamic Bank and having current account with us can use businessONLINE.

• Please don’t use obvious passwords which are easy for people to guess (like name of spouse, date of birth, alpha or number in sequence etc.).
• Please don’t disclose your password to anyone, including staff of Emirates Islamic Bank.
• Please change your password at regular intervals (at least once a month), more so if you have accessed Business Online from a shared PC or a cyber-café.

We request you to call us at our Client Service and check if your registered mobile number is correct. If the registered mobile number is incorrect, please visit your nearest Emirates Islamic Bank Branch and submit the businessONLINE user maintenance form.

You should enter the latest OTP received on your mobile number

You will not be able to access your Business Online.

No. OTP is a dynamic password and is valid for the current event only.

You have only one password for businessONLINE i.e. Login password. The login password, as the name suggests is required to login to your businessONLINE profile.

Please contact your System Administrator. In case of any difficulties, please reach out to your Relationship Manager or Client Service team.

Yes, this is possible. Please fill up the Business Online application for Corporates and SMEs businesONLINE set-up and application form and request for ENQ (Enquiry only) menu profile for the user.

This user would be able to view the account balance & download the account statement for which the corporate has given him access to (and not necessarily all the accounts).

There is no such upper limit. It entirely depends on client’s requirement.

No, it’s not mandatory to have multiple users. If only one user should be allowed to login businessONLINE then there will be no workflow rule set up and that user can independently access the accounts and make transactions and place service request on his own without any approval.

Yes, there is an expiry period of login password as per bank’s policy (i.e. 90 Days). However, transaction password is OTP or Token.

You can access your Current Account, Deposit Account, and Financing Account from the Online Banking Service. Our Online Banking Product is intended to give you as much access, security and versatility as possible.

You can download the transaction history in PDF, Excel and Comma Separate Values (CSV).

If you have subscribed for a businessONLINE package which permits Local and International transfers, you will be able to make payments to other banks.

No, businessONLINE provides you with the flexibility to access your online profile at anytime from anywhere around the world. All you would need is your login credentials, a Token device (hard token if any) and access to the internet.

The default daily transaction limit is AED 999,999,999,999.00. However, you can request the bank to change the pre-set daily limits.

Please contact our client service team who will guide you with changing the required limits.
Customer Service
Tel: +971 4 3160065
Email: [email protected]

Yes, transactions which are not approved within 30 days from the date of initiation, will get rejected.

Yes, you may schedule future Value Dated transaction.

Account holders with joint or conditional operation rights may not have access to some features. In case you require any further clarification please contact your Relationship Manager.

Administration module not available in Mobile application.

There is no separate cost for Soft Token.

The transaction status is updated on the channel. The status of the processed transaction will be “Processed by Bank”. Also, the same can be checked in your account statement.

Yes, you will be able to receive SMS OPT in your international number. Please note there could be a delay in delivery with a few operators in receiving the SMS OTP.

The session time out period is 10 minutes.

Yes, you can have OTP and Soft Token as authentication type.

Yes, you will be able to login to channel.

No, multi-login is not possible for a user.

A user can cancel the transaction from his / her queue provided that user having the access of it and it will follow the workflow matrix as updated in channel. User can view the transaction in the transaction Inquiries under “Payment Type” field as “Cancel Transaction”.

The user will be prompted once the token expires.

The statements are available from 2017 onwards.

Yes, you will have 24/7 access to your Banking transaction and will be capable of downloading your Bank statement as per your selected period (Up to 180 days in one time).

Currently, the MT940 statements are not available. This option will be available in our next release.

You can download and view SWIFT copy for the outward remittances only. The SWIFT copy for the inward remittances is not available and will be available in our next release.

You can download cheque image by double clicking a cheque transaction in account statement view.

businessONLINE supports Excel, CSV (Comma Separated Values), Txt file with delimited (comma, pipe).

businessONLINE supports few delimiters like comma and pipe.

businessONLINE will have transactional data for a year.

You will have option to recall the transaction if you right-click on a particular transaction. For more information, please refer to the demo available in our website and refer to the online help available in businessONLINE.

User can register a beneficiary from Initiate option as “Add Beneficiary” and can also register multiple beneficiary through “Beneficiary Upload” option.

User will get the notification upon rejection of transaction by subsequent approver.

Yes, you will get a notification for a transaction to be authorized or released.

• You need to navigate to the relevant product for transaction processing through file upload.
• Select the relevant template name from drop down and click on “Template Details”.
• You will get all the relevant details (i.e. Field Name, Data Type, Field length, Required, Sequence, description etc…). You can download the template and fill the requisite details as mentioned in template.

No, you cannot send query to Client Service via businessONLINE.

You can check the status of the transactions under Payments -> Transaction Summary tab.

Yes, you can send a recall or amendment request via businessONLINE for Foreign Currency Transfer.

There is not any provision for user to verify the charges set-up in their subscription. However, user can verify the charges from account post executing the transaction.

Authorizer need to go to “Payments” tab and click on Pending Activities.

• Once the transaction is authorized by all the authoriser(s) as per the defined matrix (without Release Function).
• Post transaction is authorized by all the authoriser(s) as per the defined matrix and then releaser will release the payment (with releaser function).