Please find below the applicable terms and related customer notifications for processing of various FX transactions
across EI services and channels:
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FX rates are indicative
Warning: This product/service may be affected by changes in foreign currency
exchange rates.
Exchange rates displayed on transfer pages are indicative. Prevailing rates will be applied at the time of
processing the transaction.
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Processing times
Warning: The actual time to complete a transaction may differ from estimates
due to increased scrutiny of transactions by the correspondent bank/financial institution or entity
providing financial services to the beneficiary of remittances.
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Fees
Warning: Fees may be applied if there is a customer error or omission in
providing correct or incomplete information for remittances.
Ensure accuracy of details provided prior to submitting the transfer request. In case if customer provides
incorrect or incomplete details transactions will be rejected and refunded at prevailing exchange rates and
loss if any will have to be borne by the remitter.
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Additional fees by correspondent bank
Warning: Additional fees may be levied by the correspondent bank/financial
institution or entity providing financial services to the beneficiary of remittances.
The beneficiary payout amount may be subject to additional costs. Correspondent bank charges may be
applicable subject to currency, destination country/bank and amount basis selection of charge code.
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Cooling-off waiver
Warning: Customer agrees to waive cooling-off period for the FX transaction
as it requires immediate processing.
- Cancellation Process
Ensure accuracy of details provided prior to submitting the transfer request. To cancel or recall any transfer
sent, contact the Emirates Islamic call center/branch for submitting the request within 24 hours. The processing
of such cancellation requests is subject to refund/reversal confirmation from beneficiary or correspondent bank.
Exchange loss shall be applicable, if any.
- Declined Transactions
- In case of customer/beneficiary error, funds will be credited back to the client at the existing rate.
- In case of bank error, funds will be reversed to the client at the historical rate.
- If there is a system error, transfer will be reinitiated by the bank, failing which, funds will be credited to the client at historical rate.
Please refer to respective service pages for applicable processing time,
cancellation process and other related FAQs:
Money Transfers - Click here
QuickRemit Transfer to India - Click here
QuickRemit Transfer to Pakistan - Click here
QuickRemit Transfer to Sri Lanka - Click here
QuickRemit Transfer to UK - Click here
QuickRemit Transfer to Europe, Australia, Hongkong and Singapore - Click here
QuickRemit Transfer to Philippines - Click here
QuickRemit Transfer to Egypt - Click here
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Complaints and Queries:
Warning: For more information on the process for Complaints and Queries,
customer can view the Service Promise Charter.
