What is telemarketing?

Telemarketing is any communication from Emirates Islamic or from our partners to promote the bank’s products and services. It can reach you through the channels below.

call
Phone calls

Calls that promote Emirates Islamic products and services.

sms
SMS messages

Text messages about our offers and updates.

devices
Digital communications

Digital or electronic marketing messages.

Emirates Islamic and its customers agreeing how contact is made
Know your rights as a customer

You’re always in control

We’ll ask for your consent before contacting you for telemarketing purposes and respect your choices at every stage. You have the right to:

  • Choose whether you want to receive telemarketing communications and withdraw your consent at any time.
  • Decline or end a telemarketing call at any time.
  • Receive clear and transparent information regarding our products and services.
  • Be contacted only between 9 am and 6 pm UAE time.
  • Opt out of further telemarketing calls by registering your number with the UAE’s Do Not Call Registry (DNCR).
  • Raise a complaint if you receive unwanted telemarketing communications.
  • Escalate unresolved complaints through regulatory channels, including Sanadak.
The Preferences screen in the Emirates Islamic app, showing Communication Settings
Change your preferences

Use the EI + Mobile Banking app

Log in and go to Profile > Settings > Preferences to manage how you receive marketing communications from us.

Your request will be processed within 7 working days, and you’ll continue to receive essential non-promotional updates.

Business Banking

If you are a Business Banking customer

Call our Business Banking Call center on 600 570003 using your registered mobile number to opt out of receiving marketing communications.

Sending an SMS to update Business Banking communication preferences

Manage your preferences

Choose how we stay in touch

Use the options below to get the support you need.

tuneManage your communication preferences

Choose whether you’d like to receive marketing communications from Emirates Islamic and update your preferences at any time. You’ll continue to receive essential service, security, transactional and regulatory communications.

Manage your communication preferences >

phone_disabledRegister with the Do Not Call Registry

Register through your UAE telecom provider by sending 'DNCR' or 'Block' by SMS to 1012 - registration is free – or register directly with us through the EI + app.

verifiedCheck our authorised partners

We work with authorised partners to offer some Emirates Islamic products and services. If someone contacts you on our behalf, you can check whether they’re one of our approved partners.

View our authorised partners >

reportTell us about an unwanted telemarketing communication

If you receive a telemarketing communication that you believe is unwanted or inappropriate, please tell us. We’ll review your complaint and help you with the next steps.

Make a complaint >
Reviewing consent and data privacy terms

Data privacy

Your privacy matters to us. We collect, use and store personal information for telemarketing in line with applicable laws, regulatory requirements, our standard terms and conditions and Privacy Notice.

Read our Privacy Notice
Emirates NBD Arabic : العربية
You are currently browsing

Personal Banking

Personal Banking

Priority Banking

Priority Banking

Private Banking

Private Banking

Business Banking

Business Banking

Corporate & Institutional Banking

Corporate & Institutional Banking
Other segments

About us

About us

Useful Links

Useful Links

Contact us

Contact us

Legal

Legal

Download our app

play_store_28x28
Google Play

Bank securely anytime and from anywhere

App Store
App Store

More fun, more rewards

huawei_store_28x28
AppGallery

Join the Experience

Copyright © 2026 Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.

emirates-islamic-logo